We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control.
Below is a list of circumstances.
Airport and road closures
You’ll be asked to provide one of these documents:
- a notice of the road closure
- A notice of the airport closure
- A proof that the flight was canceled.
Natural disasters
Examples include:
- Severe storms
- Earthquakes
- Flooding
- Tornados
- Tsunamis
- Wildfires
- Blizzards or severe winter storms
Serious illness
You’ll be asked to provide:
- A general statement from a physician
Death
You’ll be asked to provide one of these documents:
- Death certificate
- Obituary
- News article naming the deceased
Government-mandated obligations
- A copy of the official notice
Contact
If you would like to cancel because of the circumstances above, feel free to contact us from the form below.